Safe troubleshooting
- Record the exact Pilot 2 or system warning without sharing mission data.
- Keep aircraft, controller, payload and battery serials tied to one case.
- Contact us before transporting a suspect enterprise battery.
Diagnosis accepted
Enterprise aircraft support
DJI Matrice 400 repair and service in the UK.
Controlled diagnosis and service support for DJI Matrice 400, with asset-referenced intake and a customer-safe technical outcome.
Basic Bench Check£49Service & Certificate£99
Reported symptoms
DJI Matrice 400 problems we can investigate.
- Airframe, arm, landing-gear or propulsion symptoms
- Visible, zoom, thermal or mapping-payload behaviour
- Battery, charging-station or power-system concerns
- Controller, data-link, Dock or communications symptoms
- RTK, navigation, calibration or sensor warnings
- Firmware and supported system-integration symptoms
Current support position: Diagnosis accepted
Repair scope, parts availability and economic repairability are confirmed after inspection and before chargeable work begins.
Try the safe steps first
Useful checks before a workshop visit.
These steps are deliberately limited to safe owner-level checks. Stop if the aircraft has impact damage, water ingress, a hot battery or anything that could affect safe flight.
First-time setup
- Confirm aircraft, controller, payload and base-station firmware compatibility.
- Apply the operator's asset identity before operational deployment.
- Check RTK, payload and communications configuration in a controlled location.
- Complete the manufacturer's pre-flight and redundancy checks.
Basic user service
- Power the aircraft off, remove the battery and take off the propellers.
- Inspect props, arms, shell, landing gear and the gimbal area in good light.
- Use only a soft dry brush or microfibre cloth. Avoid liquids, solvents and compressed air.
- Turn each motor gently by hand. Stop if one feels gritty, tight or different from the others.
- Check batteries for swelling, splits, impact marks, heat or unusual odour. Do not charge a suspect battery.
- Do not open a sealed aircraft, defeat safety checks or attempt calibration after structural damage.
Clear service choices
Choose the right service for your DJI Matrice 400.
Start with an LDR bench check or recorded service, or ask us to check and manage the official DJI maintenance route. Any extra work is explained and approved first.
LDR Basic Bench Check
£49base price / per aircraft
A practical health check for a drone that needs a second opinion, a pre-season check or a clearer repair decision.
- External condition and safety inspection
- Basic power, controller-link and propulsion checks
- Camera, gimbal and fitted-system observations
- Plain-English findings and next-step recommendation
This is a focused bench check, not a strip-down, repair, official manufacturer report or certificate of airworthiness.
LDR Service & Certificate
£99base price / per aircraft
A fuller recorded inspection for owners, operators, used-aircraft purchases and fleet service files.
- Asset and serial-referenced intake
- Structured multi-point inspection
- Condition result with practical advisories
- Customer-safe PDF service certificate
The certificate records the checks completed and findings at the time. It is not an official DJI report or a regulatory certificate of airworthiness.
DJI Maintenance, Managed
Quotedafter eligibility check
If DJI's own maintenance programme is the stronger route, keep one LDR contact while we coordinate the manufacturer case.
- Model, condition and programme eligibility check
- Basic, Standard or Premium option explained
- Application, dispatch and progress coordination
- Additional quotations and return managed with approval
Manufacturer work is completed by DJI or its designated service centre. Availability, scope and price depend on DJI's assessment.
£49 and £99 are base prices per aircraft. Parts, repair labour, delivery and manufacturer charges are separate. No additional work starts without your approval.
Prepare for service
Help us give you a useful answer quickly.
- Provide asset serials, operating hours and the exact warning text.
- Remove mission media and operationally sensitive information.
- Identify every battery and accessory included with the aircraft.
- Arrange battery and high-value carriage with the workshop before dispatch.
Only send what the fault needs
We will confirm whether the controller, batteries, charger or payload should travel with the aircraft. Remove storage media and any data not required for the job.
Return delivery
Calculate the packed-parcel guide.
We confirm the final carrier route before payment. Do not post a damaged, swollen, recalled or overheating battery.
Return delivery
Check your delivery charge
Eligible UK parcels are returned using Royal Mail Special Delivery Guaranteed by 1pm. Select the final packed weight and the compensation cover required. We confirm eligibility and the final charge before payment.
Include the aircraft, batteries, controller, case and packaging.
Choose a level that reflects the aircraft's current market value.
Price guide
All packed-weight bands
Tariff verified 30 July 2026
| Packed weight | Up to £750 | Up to £1,000 | Up to £2,500 |
|---|---|---|---|
| Up to 100g | £12.50 | £16.50 | £25.50 |
| Up to 500g | £14.00 | £17.50 | £27.00 |
| Up to 1kg | £15.00 | £19.00 | £28.00 |
| Up to 2kg | £20.50 | £24.00 | £33.50 |
| Up to 10kg | £29.00 | £32.50 | £42.00, selected |
| Up to 20kg | £35.50 | £39.00 | £48.50 |
Manual shipping review
We check these before booking
- Aircraft above £2,500 need review; items above £5,000 require another carrier
- Any parcel above 20kg or larger than 61 × 46 × 46cm
- A lithium battery rated above 100Wh
- Enterprise aircraft, high-value cases or unusual payloads
Battery safety
Do not post a damaged battery
Swollen, punctured, overheating, recalled or otherwise damaged batteries cannot travel through Royal Mail. Stop and contact the workshop before sending anything. Battery quantity, packaging and testing rules also apply.
Page reviewed 31 July 2026Lincolnshire Drone Repairs is an independent service business and is not affiliated with, authorised by, sponsored by or endorsed by DJI. Product names and trade marks remain the property of their respective owners.
DJI Matrice 400 service questions
What customers usually need to know.
How much is a DJI Matrice 400 service?
The physical LDR Basic Bench Check is £49 per aircraft. The LDR Service & Certificate is £99 per aircraft. Initial repair-enquiry triage is free; parts, repairs, delivery and manufacturer charges are separate and require approval.
Can Lincolnshire Drone Repairs diagnose a DJI Matrice 400?
Our current support position is diagnosis accepted. We confirm tooling, parts and the viable route before chargeable work starts, and we do not claim manufacturer-authorised status.
What can I safely try before sending a DJI Matrice 400 for repair?
Record the exact warning, remove propellers before a visual inspection and do not power or charge a damaged, wet, swollen or unusually hot battery. The checks below are deliberately non-invasive.
How should I send a DJI Matrice 400 to the workshop?
Eligible UK parcels can use Royal Mail Special Delivery Guaranteed by 1pm. Packed weight, compensation, battery condition, value, size and postcode restrictions determine the final route.
Free diagnosis or planned service