FAQ For Lincolnshire Drone Repairs, Shipping, and Returns

For Parts and Item Sales:

We offer free shipping to UK mainland for all orders. If you’re in a rush and need your items sooner, we also provide express shipping options at an additional cost. Just choose the option that works best for you during checkout.

For Drone Repairs:

Shipping charges are calculated based on the size, weight, and location of your repair. This ensures you get the most accurate and fair price for shipping your drone or parts.

For Parts and Item Sales:

Free delivery to mainland UK on all parts and item purchases (2-3 days). Express delivery options are available at an additional cost, which can be calculated during checkout. For assistance with shipping, please email us at cs@lincolnshiredronerepairs.co.uk or call 07939139069.

For drone repairs

We use Royal Mail Special Delivery Next Day by 1pm, allowing safe shipment of batteries together with the main device. We provide a detailed shipping cost as part of your free diagnosis and repair quote. This ensures you have full transparency on the total cost before proceeding with any repairs.

Tracking Order

For Parts and Item Sales:

If you’re purchasing parts or items from outside the UK, your parcel may be subject to customs fees or import duties. These charges are set by your local government and are typically the buyer’s responsibility. We recommend checking with your local customs office to understand any fees that may apply. If you have any questions, feel free to reach out to us!

For Drone Repairs:

We currently do not offer international shipping for drone repairs. However, if you’re outside the UK and need assistance, we encourage you to contact us. We may be able to help you remotely with advice or guidance on how to fix the issue yourself.

For Parts and Item Sales:

Yes, we do! We ship internationally so you can get the parts you need no matter where you are. However, international shipping costs vary, and please be aware that your package may be subject to customs or import duties, which are your responsibility. Make sure to check with your local customs office to avoid any surprises.

For Repairs:

While our primary focus is on UK-based repairs, we may be able to assist international customers on a case-by-case basis. If you’re outside the UK and need our help, just reach out, and we’ll see what we can do.

For Parts and Item Sales:

You can return it within 30 days of receiving your item. Just make sure it’s in unused condition and still in its original packaging. Contact us, and we’ll guide you through the return process, including providing a return shipping label if necessary. Keep in mind, return shipping fees are typically the buyer’s responsibility unless the product is faulty.

For Drone Repairs:

If you’re not happy with the repair service, please contact us as soon as possible, and we’ll do our best to resolve the issue. As repairs are more case-specific, we ask that you provide details of the issue, and we’ll arrange for the return or further work if needed.

For Parts and Item Sales:

Yes, we accept international returns, but please note that return shipping costs are the buyer’s responsibility, and customs fees may apply when sending your item back to us. Be sure to check your local customs regulations to understand any additional charges you may face. If the product is faulty, contact us, and we’ll work with you to resolve the issue in the most efficient way possible.

For Drone Repairs:

Since we don’t ship internationally for repairs, we do not have a specific international returns policy for drone repairs. However, if you need help with an issue, we encourage you to get in touch with us. We may be able to offer remote assistance or advice on how to resolve the problem yourself.

For Parts and Item Sales:

We always aim to get things right, but if your refund amount doesn’t look correct, please reach out to us via email or phone. We’ll review the situation and make sure to get things sorted as quickly as possible. Be sure to have your order details handy so we can resolve it efficiently.

For Drone Repairs:

If there’s been an issue with the refund for a repair service, contact us directly. We’ll investigate the matter and ensure any discrepancies are resolved. Your satisfaction is our priority, and we’ll work to make things right.

For Parts and Item Sales:

If you’re returning an item from outside the UK, your parcel may be subject to customs or import duties. These charges are typically the responsibility of the buyer, even for returns. Morover We recommend checking with your local customs office to understand any fees that may apply when shipping the item back to us. Unfortunately, we cannot cover customs fees or import duties for returns unless the item is faulty.

For Drone Repairs:

As we don’t offer international shipping for repairs, customs and import charges won’t apply to returns. However, if you’re an international customer who received assistance remotely and need to return a part or item, customs charges may apply. Please get in touch with us for guidance if you’re unsure.

For Parts and Item Sales:

If you’re returning an item due to a fault on our part, such as receiving a damaged or incorrect product, we’ll refund your delivery charges. However, if the return is due to a change of mind, delivery charges may not be refunded. Please contact us for more details, and we’ll guide you through the process.

For Drone Repairs:

Delivery charges for repair services are typically non-refundable, unless there was an issue on our end, such as a mistake with the service. If you believe a refund is due, let us know, and we’ll look into it.