Delivery & Refund Terms

Delivery Terms

1. Shipping Options: Orders are shipped using reliable courier services to ensure safe and timely delivery.
2. Processing Time: Orders are processed and dispatched within 1-2 business days after payment confirmation.
3. Delivery Time: Standard delivery typically takes 3-5 business days. Expedited options may be available at checkout for faster delivery.
4. Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of the order. Free shipping may apply to orders exceeding a specified value.
5. Tracking: All orders include tracking information, which will be provided once the item is dispatched.

Refund Terms

1. Eligibility: Returns are accepted within 14 days of receiving the item, provided the item is unused, undamaged, and in its original packaging.
2. Faulty Items: If the product is faulty or damaged upon arrival, please contact us within 7 days to arrange a replacement or refund.
3. Change of Mind: Refunds for change-of-mind purchases are at the seller’s discretion and may exclude original shipping costs.
4. Return Process: Customers are responsible for the return shipping costs unless the item is defective or incorrect. Refunds will be processed once the returned item is inspected.
5. Refund Timeline: Refunds are typically processed within 5-7 business days of receiving the returned item.